Compliments or Complaints


Chilmington House and Chilmington at Home are committed to providing quality support to users of our services. Should you wish to compliment us or express your concern or dissatisfaction with us you can do this by telephone, in writing, by email or face to face. A copy of our complaints procedure is available upon request. 

Our aim at Chilmington Homes has always been to provide excellent services to the people who choose to trust us with their care & support. In almost 25 years of providing services to people in Reading, Wokingham & West Berkshire we have not been complacent & have always strived to improve.   


Our reputation is good & we receive regular feedback from Service Users, families, friends & professionals which confirms this. Whilst we are thrilled to have such a good track record we do not take it for granted. If you would like to comment on any aspect of our service then you are welcome to complete a Quality Feedback Form. Contact us and we will be happy to send you a form. Completed questionnaires should be returned to Brenda Dean at Chilmington Homes Ltd, PO Box 8149, Reading, RG6 9LX please. 

We use all information received to further improve our services & welcome both positive & negative feedback.